Shipping Policy
We currently ship within the United States.
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is shipped, you will receive a tracking number by email.
Shipping Rates
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Free Shipping on orders over $89.99
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Orders under $89.99 will be charged a $9.99 shipping fee
Shipping time typically ranges from 5–10 business days, depending on the destination and carrier.
Please note that delivery times may vary during holidays or due to carrier delays.
Processing Time
Orders are typically processed and shipped within 7 business days after payment confirmation.
During peak seasons, holidays, or periods of high order volume, processing time may take up to 20 business days.
We appreciate your patience and understanding as we work to ensure every order is carefully prepared and shipped.
Once your order has been shipped, you will receive a tracking number via email.
Order Issues
If your package arrives damaged or there is an issue with your order, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
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Clear photos of the product
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Photos of the outer package
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A photo of the shipping label
These images will help us investigate the issue with the shipping carrier.
Return Policy
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
Customers are responsible for return shipping costs.
Once we receive and inspect the returned item, we will process the refund to your original payment method.
Refunds
Refunds will be issued within 3–5 business days after we receive and inspect the returned item.
Please note:
- Original shipping fees (if applicable) are non-refundable
- Customers are responsible for return shipping costs
Contact Us
If you have any questions about shipping or returns, please contact us at:
Email: lighttrailco@onservice.vip
